Thank you for shopping at Peakview Traders LLC! We hope you are happy with your purchase, but if you need a refund, please read the refund policy below carefully. By purchasing from highlinemarket.com, you agree to and accept these terms.
- Refund Request Conditions
We offer a 30-day money-back guarantee on all eligible items. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Refund conditions include:
The item is unused and in the same new condition as when you received it.
The item is packaged intact and undamaged.
All included tags, accessories and manuals are complete.
- Non-Refundable Items
The following items are not eligible for a refund:
Items that have been used or damaged.
Final sale items from promotions (items marked “non-returnable”).
Gift cards, personalized products or other special order items.
- Refund Process
3.1 Request a Refund: If you would like to request a refund, please contact Peakview Traders LLC Customer Service at AmberS@highlinemarket.com and provide your order number and the reason for the refund. Our customer service team will confirm the return details with you within 1-2 business days.
3.2 Return Address: You will receive our return address after confirming your refund request. Please send the item back to the specified address with a valid tracking number to ensure the safe delivery of the package.
3.3 Return Shipping: If the return is due to product quality issues or the wrong product was sent, Peakview Traders LLC will bear the return shipping costs. If the return is due to personal reasons (such as change of mind or dissatisfaction), the return shipping costs are borne by the customer.
- Refund Processing Time
4.1 Product Inspection: After we receive the returned product, we will inspect it. Once we confirm that the product is eligible for a refund, we will process your refund request within 5-7 business days.
4.2 Refund Method: Refunds will be made according to the original payment method. If you paid by credit card, the refund will be returned to your credit card account within 5-10 business days after processing. The specific arrival time depends on your bank’s processing time.
- Exchange Policy
If you would like to exchange the product instead of a refund, please let us know when contacting customer service. We will exchange the item for you after the original item is returned and confirmed to be in good condition. The processing time for exchanges is the same as for refunds, depending on the inventory of the item. - Order Cancellation
6.1 Cancellation Conditions: If you decide to cancel your order before it is shipped, please contact us as soon as possible by email at AmberS@highlinemarket.com or by phone. We will try our best to cancel and refund the full amount before the order is processed.
6.2 Shipped Orders: If the order has been shipped, it cannot be cancelled and you need to wait until you receive the item before returning it according to the refund process.
- Damaged or Defective Goods
If the item you received is damaged or has quality problems, please contact us within 48 hours after receiving the item and provide photos and detailed descriptions of the damaged part. We will provide you with a solution of exchange or full refund based on the actual situation. - Special Terms
For discounts or discounts received due to promotional activities, the refund amount will be based on the actual amount paid.
If the order contains free gifts or discounted items, they should be returned together when returning, otherwise we will deduct the corresponding value from the refund amount.